The Department of Consumer Affairs has adopted new rules requiring licensed collection agencies to maintain records of consumer language preferences. The rules require debt collectors to disclose whether they provide “language access services.”  Debt collectors must also request and record the consumer’s language preference.

The rules were adopted on May 28, and became effective June 27. However, the agency is providing a 60-day enforcement grace period ending on Aug. 26.

RMAI has reached out to DCA raising several concerns and in response, DCA has issued FAQs. Donald Maurice who is outside counsel to RMAI and Anne Thomas of Cavalry Portfolio Services will discuss the FAQs and what steps companies should take to comply with the rules.

To register for the recording of Breaking Down the New York City Department of Consumer Affairs’ New Foreign ​Language Rules and FAQs click here.

The post RMAI Webinar: Maurice Wutscher’s Donald Maurice to Discuss NYC’s New Foreign Language Rules for Collectors appeared first on Maurice Wutscher.

The New York City Department of Consumer and Worker Protection has adopted new rules requiring debt collectors to provide consumers with language preference disclosures and an affirmative obligation to request and record the consumer’s language preference. Debt collectors will not be required to translate a collection communication.

The rules become effective June 27 with a 60-day enforcement grace period beginning from the effective date of the rules.

During the webinar, Maurice Wutscher’s Donald Maurice and Eric Rosenkoetter will be joined by Marina Banje, Senior Compliance Counsel of Cavalry Portfolio Services, LLC, to address both the implementation of the disclosure and reporting requirements, along with how the agency might be perceiving the new rules’ ambiguous requirements.

To register, click here.

The post Webinar to Examine New York City’s New Debt Collection Rules appeared first on Maurice Wutscher.