Aug. 10, 2020 — Maurice Wutscher attorney Donald Maurice will discuss New York City’s new foreign language rules for debt collectors during an RMAI webinar today at 11 am ET.
The Department of Consumer Affairs has adopted new rules requiring licensed collection agencies to maintain records of consumer language preferences. The rules require debt collectors to disclose whether they provide “language access services.” Debt collectors must also request and record the consumer’s language preference.
The rules were adopted on May 28, and became effective June 27. However, the agency is providing a 60-day enforcement grace period ending on Aug. 26.
RMAI has reached out to DCA raising several concerns and in response, DCA has issued FAQs. Donald Maurice who is outside counsel to RMAI and Anne Thomas of Cavalry Portfolio Services will discuss the FAQs and what steps companies should take to comply with the rules.
To register for the recording of Breaking Down the New York City Department of Consumer Affairs’ New Foreign Language Rules and FAQs click here.